Increase productivity and boost human capital and technology ROI with organization and job redesign.
The world is rapidly changing and a gap exists between traditional, silo-dominant business models and the agile ways of working businesses need for long-term success.
Often, businesses view transformation as seismic changes and costly projects when, in fact, sometimes, small, smart changes that integrate skills, systems, technology and processes can enable your people and your business to move confidently into the future.
Moreover, redesigns don’t necessarily result in job losses, but they always deliver a more engaged workforce.
Strategic organization and job redesign can help Indonesian businesses transform and bridge the gap between the present and the future.
A world of pressure
Indonesian businesses are under enormous pressure on a number of fronts. Domestic demand has plummeted in our first recession in over two decades1. Businesses have to adjust internal practices in response to the government’s recently published workplace omnibus bill and the country is experiencing the highest case numbers and COVID-19 death toll in South East Asia2.
In these turbulent times, one of the few certainties businesses have is the need to keep adapting by redesigning with the future firmly in mind.
According to Mercer’s Global Talent Trends Study 20203, jobs and our ways of working are rapidly evolving but work paradigms are not keeping pace. The study shows only 29% of HR professionals are prioritizing job redesign this year when 89% employees are open to contingent working and a further 43% of companies are transparent about the multifaceted impact of AI and Automation on jobs.
In Indonesia, the evidence supporting job and organisation redesign is equally stark. Teten Masduki, Minister for Cooperatives and Small and Medium Enterprises recently said, “Businesses that can survive and thrive during this pandemic are ones that have an online presence”4, but many Indonesian businesses, despite recent rapid inroads, are still in the preliminary stages of digitisation5. Business must now think about how to participate in a changed economy and ecosystem.
How well your business operates in the future, or even its very viability, depends on how well you recalibrate now.
Proactive organizations are no longer cutting costs remedially while pressuring already stressed employees to increase productivity. They are taking a holistic approach, redesigning their organisations and jobs where required, to build resilience and achieve better long-term outcomes.
The five core challenges Mercers solve through organization and job redesign:
Client: High-profile retail chain
Problem: Outdated technology, systems and processes that worked well in the past are now time-consuming, restrictive and burdening the workforce with unnecessary, low-value tasks.
Outcome: Our human-centric, technology-enabled solutions produced:
The upsides of organization redesign
The traditional company model of high supervision, rigid silos and top-down decision-making processes is outdated. That model focused on managing predictable changes in a relatively stable ecosystem. In the unpredictable conditions we face, rigidity is unable to thrive.
Organisations now need to be agile in model and practices. Decision making, when decentralized, for example, brings about more rapid responses to market changes. A well-designed remote workforce, on the other hand, can foster stimulating peer interactions that spark innovation. In addition, research shows that agile organisations achieve greater customer centricity, faster time to market, higher revenue growth, lower costs, and a more engaged workforce
Why redesign jobs?
The unfounded fear about job redesign is that it results in job losses, when in fact, job redesign often delivers a more engaged workforce by freeing employee from menial tasks. The key is in integrating technology with skills and jobs, rather than implementing it as a standalone tool.
To enable successful human-machine teaming, it’s important to ask these critical questions in concert with a technology roadmap:
Key considerations when undertaking effective job redesign include:
Change now for a brighter future
If you try to move forward without redesign, you run the risk of overstretching already stressed resources, leaving you unable to respond to the rapid growth phase of the economy as it recovers. You will also risk your ability to capitalise on future trends because your organization lacks the agility to do so.
Indonesia is Southeast Asia's largest economy. We have with a young and dynamic workforce - a profile that has the potential to adapt to changes more easily. Notwithstanding the enormous challenges posed by COVID-19, we now have the opportunity to reimagine and recreate our future and Mercer is here to help you design that future.