Building an End-to-End Employee Experience

To keep up with the pace of change in the workforce of the future and to retain talent you must constantly listen to your people and craft an always-on engagement strategy.


Mercer does more far more than provide point-in-time surveys but we work with your teams to deliver technology and consulting that highlights actionable insights to make a tangible difference to the employee experience in your organization.

Employee Experience Solutions

We offer employee engagement surveys, profound insights/analysis and personalised actions that help you to enhance employee experience, unlock performance, leverage insights, and empower change in your organisation.

Employee Experience & Engagement Surveys

Our employee experience and engagement surveys go beyond providing powerful insights – they offer solid empirical evidence for action. With employee survey research, your organisation gets a data-based story and easy to follow reports to help you understand:

  • How engaged or disengaged employees are at every level in the organisation — An Engagement Index helps each manager measure employee engagement to understand how his or her team is doing relative to the company
  • How your results compare with industry normsNormative database of over 6 million responses enables you to compare your scores
  • Where to focus to improve employee engagement — Key Driver Analysis identifies the priority areas to focus on that have the strongest correlations with overall engagement
  • What to do to improve engagement — Best practices database and tools enable mangers to set the right course of action to positively impact employee engagement

Every survey includes an executive debrief led by a Mercer consultant to discuss your results and identify real actionable insights.

Allegro: Pulse Survey Platform for Enhanced Employee Experience

The Allegro Pulsing Platform delivers clear and profound insights on a continuous connectivity platform that compels your top executives and managers to take meaningful action on their survey results. The platform allows you to define and measure critical moments throughout the employment lifecycle, including recruitment, on-boarding, new manager appointments, career transition, employee exit and more, in addition to organisation-wide census surveys.

  • Design bespoke surveys by choosing from our rich validated content library, or select from your own custom questions
  • Access hundreds of benchmarked questions across a range of critical content areas
  • Easily target your audience, schedule communications, and configure reports
  • Create an engaging and simple experience for employees, taking a survey on their desktop or mobile device
  • Deliver automated, real-time reporting and insights to senior leaders, managers and HR
  • Understand and explore results, including trends across survey administrations through rich, interactive data displays
  • Deliver personalised action priorities and recommendations to managers based on results, integrating action planning as a natural next step
  • Turn data into impact with best practice guidance that helps you drive meaningful change

Each implementation of the Allegro platform includes a consultant-led “Pulsing with a Purpose” workshop to build that strategy in partnership with you.

Watch a short video demo of Allegro to experience the benefits of our continuous connectivity platform

Consulting: Post Survey Action

Our workforce consulting team have extensive experience in designing and implementing solutions required to succeed in today’s volatile world and in the future of work. Let our team of specialists partner with you to turn survey data into powerful actions that improve employee performance and transform organisations.

Our approach:

  • Provide each audience — senior leaders, managers, and HR — with the guidance and tools necessary to improve their organisations and unlock the potential of people
  • Work alongside senior leaders to uncover the optimum policies and practices to achieve and maintain high-levels of business performance
  • Assist and align front-line managers and HR teams to create and conduct actions at a local-level, to achieve meaningful organisational results

Other Employee Research Solutions

  • Leadership 360 Surveys (360 Degree Feedback Assessments)
  • Culture Assessments
  • Internal Customer Assessment
  • Conjoint Analysis
  • Other targeted survey research, as desired

“Surveys are worthless if they do not result in actions and changes that make a real difference.”

John Mallozzi, Global Business Leader, Mercer | Sirota.

Employee experience research and content

Speak to a Consultant about Employee Experience