On-site Clinic Health Management | Mercer ASEAN

On-site Clinic Health Management

Mercer Marsh Benefits

On-site Clinic Health Management

Concerned about the compliance of your on-site health clinic with national regulations? Looking to better leverage or optimize performance? Need help implementing a new clinic at your worksite? Mercer Marsh Benefits (MMB) team of experts is here to help.

Why should employers in Asia focus on their on-site clinics?

The 4-C Model of Effective On-site Clinic Management

Compliance

In several locations in Asia, on-site clinics are a statutory requirement and employers need to comply with national guidelines. Guidelines violation can be subject to enforcement and high penalty fees, such as in the Philippines, where they reach up to USD 1,900 per day.

Coordination

Clinic services are the most direct way for employers to deliver quality health services for their employees while containing costs, particularly in fragmented health systems where primary care is undeveloped. Well designed clinics can play a real gatekeeping role, coordinating employee pathways towards high quality providers while avoiding unnecessary procedures. On-site clinics also promote prevention and employee education, which are key to avoid acute and costly care events.

Centered care

The health delivery model is shifted from a focus on production to a focus on value. Employees are treated holistically, going beyond just the presenting symptom to review body, mind, spirit and emotions.

Cost savings

On-site clinics operate during hours and at locations that are tailored to the convenience of the members. Barriers to access are lowered for the employee, time is saved and absence and productivity are positively impacted for the employer.

Take Survey

Take our 3-minute survey to assess your on-site clinic’s services and benchmark them against other organizations in the region.

A complimentary copy of the anonymized results will be shared with all participants.

 

 

Which Asian locations are subject to national on-site clinic guidelines/ requirements?


Philippines

Taiwan

Japan

Malaysia

Did you know?

Onsite clinics are
 2 - 3 
times* more cost effective and provide better access to care for employees as compared to accessing off-site healthcare services.

 

* AAOHN J. 2006 Feb;54(2):84-9; quiz 90-1. Cost-effectiveness analysis of a worksite clinic: is it worth the cost? Chenoweth DH, Garrett J.

4 ways to ensure that your on-site clinic program is fully utilized to meet your specific objectives:

Feasibility & Strategy

  • Defining your multi-location strategy for care delivery and your clinics’ missions
  • Identifying your priorities with health data analytics
  • Building your business case

Procurement

  • Equipped with understanding of the market landscape, in each of your locations
  • Preparing and deploying your RFP
  • Evaluating vendors’ capabilities
  • Arranging contractual arrangements

Audit & Compliance

  • Advising on regulatory changes
  • Analyzing gaps with national requirements
  • Conducting regular clinical and operational audits

Implementation

  • Re-engineering clinics’ services and enhancing employee pathways
  • Communicating and changing your employees’ health behaviors
  • Pursuing continuous enhancements through monitoring

Asia Case Study 1

For a manufacturing company with more than 12,000 employees, Mercer Marsh Benefits conducted a 360 on-site clinic review in 11 locations in APAC allowing to:
  • Provide ground level visibility to management
  • Identify gaps against Statutory requirements and internal Occupational & Health Standards
  • Advise on clinic best practices

 

Asia Case Study 2

Mercer Marsh Benefits was also engaged by an outsourcing Firm with more than 10,000 employees in the Philippines to solve fragmented health delivery and under utilization of their on-site clinics. Our support helped the Firm to:
  • Deploy an integrated health management solution
  • Re-envision the on-site clinics as a health hub
  • Lay down disease management programs
  • Identify and procure the right vendors
  • Support on ongoing management to ensure quality of care

  Speak with a Mercer Consultant about managing your Onsite Clinics today
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